These terms apply to every trip booked with Wild Kyrgyzstan, private tours and group departures alike. Please read them before you confirm a booking. If anything is unclear, ask us before you pay.
Who we are
Wild Kyrgyzstan is a tour operator based in Karakol, Kyrgyzstan, run by Baurzhan Batyrbekov (ID 987673). Email: our contact page. Phone and WhatsApp: +996 703 326 646.
1. Booking and confirmation
- Send a request through the website, by email or on WhatsApp. A manager replies with a route and a price for your group.
- Your booking is confirmed when you have accepted the offer and we have received your deposit. We then send a written confirmation by email.
- Nothing is paid on the website.
2. Prices and payment
- Prices are per person in US dollars and depend on the size of your group. What is included and not included is listed on each tour page and in your offer.
- Deposit: 30% of the trip price, paid to confirm the booking.
- Balance: due no later than 30 days before the trip starts. For bookings made less than 30 days before departure, the full price is due on confirmation.
- Day trips: paid in full on confirmation or on the day, as agreed with your manager.
- Payment methods are agreed with your manager. Bank and transfer fees are paid by the traveller.
3. If you cancel
Please tell us in writing, by email or WhatsApp. The date we receive your message counts. We refund the rest of what you have paid, according to how many days before the start of the trip you cancel:
- 30 days or more: full refund, minus bank fees and any costs already paid out and not recoverable (for example border-zone permits or train tickets).
- 15 to 29 days: we keep the deposit (30% of the trip price).
- 7 to 14 days: we keep 50% of the trip price.
- Less than 7 days, or not showing up: no refund.
- Day trips: free cancellation up to 48 hours before the start; after that, no refund.
4. Changing your booking
You can move your trip to other dates once, free of charge, if you ask at least 15 days before the start and we have availability; a price difference may apply. Later changes are treated as a cancellation and a new booking. Adding travellers is usually possible; removing travellers may change the price per person for the rest of the group.
5. Group departures
- A group date runs once it reaches the minimum number of travellers shown for that date (marked “Guaranteed”).
- If a date has not reached its minimum 21 days before departure, we may cancel it. You then choose between a full refund, another date, or running the trip privately for your group at the private price.
- The cancellation rules in section 3 apply to each traveller who has paid a deposit.
6. If we change or cancel a trip
- Mountain weather, road closures, river levels and safety can change a route at short notice. Your guide may alter the itinerary, swap a campsite or turn back on a pass when conditions require it. These decisions are made for your safety and are final.
- If we cancel a trip before it starts for reasons within our control, you receive a full refund of everything you paid us.
- If a trip is cancelled or shortened because of events outside anyone’s control (for example severe weather, natural events, border closures or official restrictions), we offer another date or an alternative route. Costs we have already paid to suppliers may not be refundable; we refund everything we can recover.
- We are not responsible for costs of flights, visas or hotels you booked yourself.
7. Travel insurance
Travel insurance is required for multi-day trips. It should cover medical treatment, emergency evacuation (including from mountain areas) and trip cancellation. Make sure it covers trekking or horse riding at the altitudes of your route (many routes go above 3,000 m).
8. Health, fitness and conduct
- Tell us about any medical condition, allergy, diet or fitness concern before you book. We will advise whether the route suits you.
- Altitude affects everyone differently. Follow your guide’s advice; if your guide decides you should not continue for safety reasons, the decision is final and unused services are not refunded.
- Please respect local customs, the families who host us and the environment. We may end a trip for anyone whose behaviour puts others at risk, without a refund.
9. Our responsibility
We are responsible for arranging the services in your confirmation with care, through guides, drivers, horsemen and hosts we work with directly. We are not responsible for loss of or damage to personal belongings, for delays or changes caused by third parties outside our control, or for activities you arrange yourself during the trip.
10. Photos
Our guides sometimes take photos on trips. We only use photos in which you can be recognised on our website or social media with your permission.
11. Law and complaints
These terms are governed by the laws of the Kyrgyz Republic. If something goes wrong, tell your guide straight away so we can fix it on the spot. Any complaint after the trip should reach us in writing within 30 days of the end of the trip, and we will reply within 14 days.
Last updated: November 2026.