This policy explains what personal information Wild Kyrgyzstan collects when you use wildkyrgyzstan.com or ask us about a trip, why we collect it and how we look after it.
Who we are
Wild Kyrgyzstan is a tour operator based in Karakol, Kyrgyzstan, run by Baurzhan Batyrbekov (ID 987673), who is responsible for the personal information described in this policy. The website address is https://wildkyrgyzstan.com. Contact us about anything in this policy at our contact page, on WhatsApp or by phone at +996 703 326 646, or through our contact page.
What we collect
- Trip requests and messages. When you use the trip planner, a booking form or the contact form, we collect what you enter: usually your name, email address, phone or WhatsApp number, country, travel dates, group size and anything you tell us about your plans.
- Booking details. If you book a tour we may also need passport details, dietary needs and health information relevant to the trip (for example, fitness or altitude concerns). We only ask for what is needed to run your trip safely.
- Messages on other channels. If you contact us by WhatsApp, email or social media, we receive the information you send there.
- Technical data. Like most websites, our server records basic technical information such as IP address and browser type for security and to keep the site running.
How we use it
- To answer your questions and plan and quote your trip
- To arrange your tour: guides, drivers, accommodation, permits and transfers
- To contact you about your booking before, during and after the trip
- To keep the website secure and working
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
We share only what is needed with the people who deliver your trip, such as guides, drivers, guesthouses, yurt camps and, where required, authorities issuing border-zone permits. Our website host and email providers process data on our behalf to run the site and our inbox.
Cookies and storage in your browser
The site does not use advertising or tracking cookies. It stores a few small settings in your own browser: your light or dark theme choice and the tours you save with the heart button. These never leave your device. The site’s caching system may set technical cookies needed for the site to work.
How long we keep it
We keep trip requests and booking records for as long as needed to plan and run your trip and to meet accounting and legal obligations, then delete them. You can ask us to delete your information earlier unless we must keep it by law.
Your rights
You can ask us to show you the personal information we hold about you, correct it, or delete it. Send your request to our contact page or through the contact page and we will reply within 30 days.
Changes to this policy
If we change this policy we will update this page and the date below.
Last updated: November 2026.